ChannelManager Australia Blog

Colin and Jeanette Hatcher and the Australian Origins of Channel Manager Channel Manager is an Australian‑owned and Australian‑operated hospitality technology company, founded and developed by Colin and Jeanette Hatcher, lifelong Australian hoteliers with deep roots in Tasmania and decades of firsthand experience in accommodation management across Australia. Unlike many hospitality software platforms that were conceived by external technology firms or overseas venture capital, Channel Manager was created in Australia, by Australians, specifically for Australian accommodation

⭐ What Is a Channel Manager? A Channel Manager is a tool that automatically updates your property’s availability, rates, and restrictions across every online sales platform you’re connected to. Think of it as your distribution command centre: Instead of logging into each platform to make updates, you enter your changes once—and the channel manager sends those updates everywhere instantly. ⭐ Why You Need One Without a channel manager: You manually update each OTA (slow) Mistakes

Earning positive hotel reviews is a key component of a strong reputation and a successful business. Here are five effective ways to get more good hotel reviews: Provide a “Review-Worthy” Experience: The foundation of good reviews is an exceptional guest experience. Focus on every touchpoint, from the initial booking to the post-stay follow-up. This includes: Exceptional Customer Service: Train your staff to be friendly, attentive, and proactive. Empower them to go the extra mile to